Improving the Health-Resort Management System Based on a Set of International, Interstate and National Standards

S.A. Balakin, candidate of medical sciences, director of Federal State Institution «Volga Cliff Resort» of Presidential Property Management Department of the Russian Federation; Samara region 
Yu.D. Pestov, PhD in economics, head of the office of internal control of quality and safety of medical activities of Federal State Institution «Volga Cliff Resort»; Samara region 
A.Ya. Dmitriev, candidate of technical sciences, associate professor, general director of New Quality LLC, academician of the Academy of quality problems; Samara 
e-mail: dmitriev57@rambler.ru 
T.A. Mitroshkina, Director of New Quality LLC; Samara 
The article presents the technology for the creation and development of the management system of the Volzhsky Cliff Resort based on international, interstate and national standards. The integrated management system of the Volzhsky Cliff Resort meets the requirements of quality management, environmental, cupational health and safety management standards, ISO 9001, ISO 14001, ISO 45001 and includes application processing, procurement, relocation, services, financial management, environmental management, etc. attention to the implementation of lean manufacturing and updating approaches in accordance with the release of new international standards. 
Keywords: management, management system, standards, health-resort. 
References 
1. Pestov Yu.D., Dmitriev A.Ya., Mitroshkina T.A. International management standards as the basis for the formation of the management system of a medical institution. Questions of examination and quality of medical care. 2007, No. 2. pp.17–23.
2. Pestov Yu.D., Dmitriev A.Ya., Mitroshkina T.A. Integrated management system as the basis for the development of the health-resort. Resort reports. 2007, No. 1. pp. 6–9.
3. Kazakov V.F., Balakin S.A., Pestov Yu.D., Dmitriev A.Ya., Mitroshkina T.A. Tasks of increasing the economic efficiency of the health-resort institution. Resort reports. 2008, No. 6 (51). pp. 2–4.
4. ISO/IEC Directives, Part 1 Consolidated ISO Supplement – Procedures specific to ISO, Annex SL. Available at: http://www.iso.org/directives (accessed 27 of August 2019).
5. Dmitriev A.Ya., Mitroshkina T.A., Balakin S.A., Pestov Yu.D., Fedoseeva L.S. Quality and risk management in healthcare in the light of perspective requirements of ISO 9001: 2015. The collection of materials of the scientific-practical conference «Aspects of the organization of medical care in modernization». 2014. pp. 89–98. 

DOI: 10.34214/2312-5209-2019-23-3-6-9