Risk-Oriented Approach in Management of Personnel Processes in a Quality Management System of the Organization

Risk-Oriented Approach in Management of Personnel Processes in a Quality Management System of the Organization

O.A. Gorlenkodoctor of technical sciences, professor, head of quality management of education at the Bryansk state technical university; Bryansk
T.P. Mozhaevacandidate of technical sciences, assistant professor, head of department «Normative documents of quality management of education» at the Bryansk state technical university; Bryansk
e-mail: goa-bgtu@mail.ru

In the article the approach to management of human processes in the quality management system (QMS) of the organization based on risk-based thinking. The analysis of scientific views on the interpretation of the concepts of «risks» and «opportunities» in relation to personnel processes, noted the lack of unambiguity in their interpretation. Revealed the virtual absence formalized methods of analysis and assessment of HR risk management process, where staff are perceived not only as a source of threats and opportunities created by human resources. The solution to this problem is possible on the basis of the proposed application of the SWOT–analysis, adapted to the staffing processes of the QMS of the organization and the proposed procedure of statistical validity of the results. This approach allows to increase the reliability of the resulting research data.
 
Keywords: the quality management system; the risk-based thinking; the risks and opportunities of HR processes; SWOT-analysis of HR risks and opportunities; statistical reasoning SWOT analysis.
 
References:
1. Boytsov B., Bannikov S., Kruglov V., Gorlenko O. Quality systems in educational organizations: need a domestic standard. Standards and quality. 2016, No. 7(949). pp. 70–73.
2. Slobodskoy A.P. Risks in personnel management. Manual for higher education institutions.  Saint Petersburg state university of economics and finance publishing house. St. Petersburg, 2011. 155 p.
3. Armstrong M. The practice of human resource management: textbook. Peter. St. Petersburg, 2012. 848 p.
4. Mitrophanova A.E. Socio-economic content and structure of personnel risks in the organization. Electronic journal «Vestnik of Moscow state regional university». 2013, No. 2. 7 p.
5. Kachalov V.A. «Risks» and «opportunities» in ISO 9000:2015: separately or together? Methods of quality management, 2016, No.7. pp. 24–26.
6. Kruglov M.G. Risk management systems as a new stage in the revolution of quality. Quality Management. 2010, No.4(12). pp. 250–265.
7. Gorlenko O.A., Mozhaeva T.P. Risk management personnel in the quality management system of organization. Vestnik of Bryansk state technical university. 2017, No. 4(57). pp. 128–136.
8. Konev K.A. Situational approach to risk management-opportunities while ensuring quality. Methods of quality management. 2017, No.1. pp. 22–28.
9. Houben G., Lenie K., Vanhoof K.А knowledge-based SWOT-analysis system as an instrument for strategic planning in small and medium sized enterprises. Decision support systems. 1999, No. 26. pp. 125-135.
10. Panagiotou G. Bringing SWOT into focus. Business strategy review. 2003, volume 14, No. 2. pp. 8–10.
11. Kahraman C., Demirel N.C., Demirel T. Prioritization of e-Government strategies using a SWOT-AHP analysis: the case of Turkey. European Journal of Information Systems. 2007, No. 16. pp. 284–298.
12. Terrados J., Almonacid G., Hontoria L. Regional energy planning through SWOT analysis and strategic planning  tools.  Impactonrenewablesdevelopment. Renewable and Sustainable Energy Reviews. 2007, No. 11. pp. 1275–1287.
13. Godlevsky V.E., Dmitriev A.Ya., Izumenko G.N., Litvinov A.V., Yunak G.L. Application of the method of analysis of species, causes and consequences of potential inconsistencies (FMEA) at different stages of the life cycle of automotive products. Perspective. Samara, 2012. 160 p.
14. Novikov V.A., Grishin A.I. FMEA-process criticality  analysis  «technological  equipment  maintenance». Competence, 2012. No. 6 (97). pp. 37–41.
15. Gorlenko O.A., Miroshnikov V.V., Borbats N.M.  Quality management of design and technological preparation of production of machine-building products on the basis of complex FMEA-analysis. Bulletin of the Bryansk state technical University. 2016, No. 1. pp. 178–187.
16. Ponomarev S.V., Al-Busaidi Said Sultan Said The use of qualitative scoring scales for the evaluation of the indicator «possible» improvement in QMS. Methods of quality management, 2016, No. 11. pp. 14–18.
17. Mozhaeva T.P. Statistical estimation of SWOT-analysis of the processes in the quality management system. Vector of science of Togliatti state university. 2017, No. 1(28). pp. 39–44.
18. Gladkov L.L., Gladkova G.A. Probability theory and mathematical statistics. Manual. Republican institute of professional education. Minsk, 2013. 248 p.
19. Gmurman V.E. Probability theory and mathematical statistics. Manual. High school. Moscow, 2003. 479 p.
20. Kremer  N.Sh.  Probability  theory  and mathematical statistics: textbook. UNITI-DANA. Moscow, 2000. 543 p.
21. Suslov A.G., Gorlenko O.A. Experimental and statistical method to ensure the surface quality of machine parts. Mechanical Engineering-1. Moscow, 2003. 303 p.

DOI: 10.34214/2312-5209-2019-22-2-61-68

Back to top